Removing a student who has withdrawn from the class

This article is intended for instructors.

When a student withdraws from the class, you can remove them from the simulation. To do so, contact Praxar customer service using the “Help” button at the bottom left corner of the page.  You can also reach us at the following email address:

service@praxar.com

 

To speed up the process, make sure you provide all of the following information:

• The student’s full name
• The name of the student’s current group
• Reason for leaving the class

Refund policy - Payment made online

We normally reimburse students if they withdraw from the class before your institution’s deadline for dropping courses. We may need to contact you to confirm the date of the deadline. After this date, we will only make refunds under exceptional circumstances. Refunds are made directly to the student's payment method they used.

Refund policy - Purchase of a book in combo with the simulation

In this case, the refund is at the discretion of the bookstore that sold the book. The bookstore must verify with us whether the code has been used before accepting the return.

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